Play Smart.
Stay in Control with
37bd Responsible Gaming

Responsible gaming is not an afterthought at 37bd — it is woven into the fabric of how we operate. We are committed to providing a safe, fair, and transparent environment for every player in Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar. Our platform is designed so that fun always comes first, and every tool you need to stay in control is available directly from your account settings at any time.

37bd operates on a set of clear principles when it comes to player safety. We do not encourage players to chase losses. We do not use aggressive marketing tactics that target individuals who have voluntarily restricted their accounts. We do not allow players to override their own self-set limits without a mandatory cooling-off period. And we actively train our customer support team to identify and sensitively respond to players who may be showing signs of distress.

We also recognise that gambling problems do not always present themselves loudly. Sometimes a player gradually loses track of how much time or money they are spending, without ever reaching an obvious crisis point. That is why 37bd uses automated monitoring tools that track session lengths, deposit frequency, and betting patterns over time. Where unusual activity is detected, our team will reach out proactively — not to restrict your enjoyment, but to check in and offer assistance.

37bd is strictly an adult platform. You must be 18 years of age or older to register an account, deposit funds, place bets, or play any game on the 37bd platform. This rule applies to all players in Bangladesh without exception, regardless of game type or bet size.

During the registration process, all new players are required to confirm that they are aged 18 or above. Where 37bd has reasonable grounds to suspect that a player may be underage — for example, based on information submitted during registration or a payment verification query — we will suspend the account and request identity documentation before allowing further activity.

Protecting Minors in Your Household: If you share a device with younger family members, we strongly recommend taking the following precautions to prevent accidental or deliberate access to the 37bd platform:

• Never save your 37bd password in a shared browser or device keychain.
• Always log out of your 37bd account when you have finished your session.
• Use device-level parental control software to restrict access to gambling websites on shared computers, tablets, or smartphones.
• Keep your OTP-registered mobile number secure — do not allow minors access to the SIM card linked to your 37bd account.
• If you suspect an underage person has accessed your account, contact 37bd support immediately at [email protected].

One of the most effective tools for keeping gambling within a healthy budget is the ability to set your own deposit and loss limits before you start playing. 37bd gives every registered player in Bangladesh the option to set daily, weekly, or monthly financial limits directly from their account settings. Once set, these limits are enforced by our system in real time.

Reducing an existing limit takes effect immediately. Increasing a limit, or removing a limit entirely, is subject to a mandatory 72-hour cooling-off period. This delay is intentional — it gives you time to reflect before a change that could expose you to greater financial risk takes effect.

Sometimes you simply need a break — whether due to personal stress, a run of bad luck, a busy period at work, or just a desire to step back and reset. 37bd's time-out tool lets you pause your account for a defined period without fully closing it. During a time-out, you cannot log in, deposit, or place bets. Your account data and balance are safely preserved, ready for when you return.

Self-exclusion is the most powerful responsible gaming tool available at 37bd. It is designed for players who feel that their gambling has become a problem and who want a firm, enforced block placed on their account for an extended period. Unlike a time-out, self-exclusion cannot be reversed during the active period — not even by contacting customer support.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your preferred period, and confirm via OTP. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" — your account will be suspended within 24 hours of a verified request, and you will receive confirmation via SMS.

Problem gambling rarely announces itself clearly. It often develops gradually, as recreational play slowly shifts into compulsive behaviour driven by the desire to recover losses, seek excitement, or escape stress. Recognising the early warning signs — in yourself or in someone close to you — is the most important first step toward getting help.

The following behavioural patterns are recognised indicators that gambling may have moved beyond healthy recreation. If several of these apply to you, we encourage you to take immediate action using the tools described on this page, and to seek professional support if needed.

If you feel that gambling has become a problem for you or someone in your family, professional help is available. 37bd encourages all players who are struggling to reach out for support — there is no shame in asking for help, and doing so early makes recovery significantly more achievable.

In Bangladesh, the following types of support and guidance are available to individuals experiencing gambling-related difficulties:

• Mental Health Professionals: Psychologists and counsellors experienced in behavioural addictions can provide structured therapy — including cognitive-behavioural therapy (CBT) — that is highly effective for problem gambling. Contact the National Mental Health Institute (NIMH) in Dhaka or a private therapist in your area.
• General Practitioners (GPs): Your local doctor can provide an initial assessment and refer you to specialist addiction support services available through government hospitals in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur.
• Trusted Family and Friends: Talking openly to someone you trust — a family member, close friend, or community figure — can be an important first step. Isolation tends to worsen problem gambling; connection and accountability tend to support recovery.
• Online Self-Help Resources: International organisations such as Gamblers Anonymous (www.gamblersanonymous.org) provide free, peer-led support programmes based on the 12-step model. Their resources are available in English and are accessible to players in Bangladesh.
• 37bd Responsible Gaming Team: Our own support team can help you activate any of the account protection tools described in this guide, connect you with information about external support, or simply listen if you need to talk. Contact us at [email protected] or via 24/7 live chat.

The 37bd support team is available 24 hours a day, 7 days a week, every day of the year — including Eid, Pohela Boishakh, and all public holidays. If you need to discuss responsible gaming, activate a protection tool, or raise a concern about your account, reach out through any of the following channels:

• Live Chat: The fastest way to reach us. Click the live chat icon on any page of 37bd.vip to connect with a support agent instantly. Average response time is under 90 seconds.
• Email: [email protected] — for formal responsible gaming requests, self-exclusion activation, balance recovery queries after account closure, or privacy-related matters. Use the subject line "Responsible Gaming Request" for fastest routing. Responses within 24 hours.

When contacting us about a responsible gaming matter, it is helpful (though not required) to include: your registered mobile number, the specific tool you wish to activate (e.g., "I would like to set a ৳5,000 weekly deposit limit"), and a brief description of your concern. Our team will handle your request with discretion and without judgment.

37bd is committed to continuously improving its responsible gaming programme. If you have suggestions for additional tools, clearer information, or better support processes, we welcome your feedback at [email protected]. Every player's experience helps us build a safer platform for the entire 37bd community in Bangladesh.